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Common questions

Before Your Appointment  

Where do I call for an appointment?
Call the clinic directly to schedule your appointment:

Edina
Phone: 952-345-6650
 
Burnsville
Phone: 952-435-4140

How do I prepare for the office visit?

It’s always wise to confirm that your insurance will cover the care you’ll receive before you schedule a visit. If your plan requires a referral, make sure to get one from your primary care doctor. When you schedule your appointment, you will be transferred to a pre-registration representative, so there is less paperwork to complete on the day of your appointment. You should, however, plan on arriving for your appointment 30 minutes early to fill out forms that cannot be completed over the phone.

What should I bring with me to the office visit?

• Related x-rays, tests and medical reports
• A list of any prescription and non-prescription medications you are taking
• The phone number of your pharmacy
• Your insurance card
• The name and phone number of your primary care doctor and clinic
• Cash, check, or credit card for any co-pay your insurance requires

How long will my appointment last?

Although this varies by surgeon and treatment, it’s wise to allow at least 1 hour for the visit.

What parking is available?
The parking lot adjacent to our Burnsville office is free. The best parking for our Edina office is the skyway ramp connected to Fairview Southdale Hospital, across France Avenue. The hourly rate for this ramp is $2.00.

What forms of insurance or payment do you accept?
We participate with many types of insurance plans, including Medicare, and we will do everything we can to help you get the most from your medical insurance. Be sure to check your plan coverage before your visit. If your policy requires a referral from your primary care physician, be sure to obtain that referral or your insurance company may refuse to pay for your care. This could mean that you would be responsible for payment of your medical costs. It is also important to verify that the hospital location where your surgery will be done is in your insurance company’s network and that your policy covers the specific type of surgery you are having. Our Administrative Office will file a claim with your insurance carrier. We will work with you to obtain the benefits you deserve; but remember, you are accountable for the “patient responsibility” portion of your charges. For questions or concerns about medical bills or for more information on self-pay options, call our Administrative Office between 8 a.m. and 5 p.m. Monday through Friday at 952-832-0805. 
Before Your Surgery   

Should I check with my insurance carrier to confirm my coverage?

Yes. It’s a good idea to make sure your insurance benefits cover the specific location and type of surgery you are having.

How long do I have to wait until my surgery?
Scheduling does vary depending on urgency. We will work with you to schedule your surgery in an appropriate time frame.

Who can help me complete any required disability or insurance forms?
Make sure to bring or fax your forms to the office where you had your consultation. Submitted forms are usually ready for pick up within 10 - 14 business days.

Is a pre-surgery physical required?
Most procedures require a pre-operative history and physical. If required, you will need to schedule an appointment with your primary care doctor.

After Your Surgery  

Who do I call if I have questions about my recovery process?
It is common to have post-operative questions. A qualified staff member at the office will gladly answer any questions you have as quickly as possible.

When should I call my doctor?
Call the office if your recovery is not progressing as discussed with your physician. We are always available to answer your questions.

Who do I call after hours?

An on-call physician is always available for urgent concerns. For less pressing questions, leave a message in the general voicemail at either of our offices and your call will be returned on the next business day.

Do I need to come back after my surgery?

Your surgeon will inform you if a post-operative visit is needed. If directed, contact your clinic office to schedule an appointment.

Who do I call for prescription refills?
Call your pharmacy for refills. They will contact us for approval. Allow at least 24 hours for the prescription to be refilled. We do not fill narcotic prescriptions after office hours, so please plan ahead and make requests for your medications during business hours. If your initial prescription was filled at the hospital following your surgery, you will need to contact our office to refill your prescription.

If you feel you need immediate medical attention, call 911.
Discrimination is Against the Law. We comply with applicable Federal civil rights laws. We do not discriminate against, exclude or treat people differently because of race, color, national origin, age, disability or sex.
 
 
 
(c) 2014 Fairview Health Services. All rights reserved.